How can I check out my order status?

Click here to visit Order list in My Account. You can check out your order status about whether it is shipped or partially shipped, the shipping date, tracking No., tracking website etc.

Tracking Shipments

We freely offer tracking Number for order over $ 20. You can get the tracking number as per the steps below: My account →Order List→Select order.
Click here to get your Tracking Number.
Access the below tracking website:
Register airmail: http://www.track-trace.com/post
(Here you can track your cargo via the post websites for over 90 countries:click the country at the bottom of the homepage and you can also track the cargo status when it arrives in your destination country)

http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
EMS:http://www.ems.com.cn/english-main.jsp
DHL: www.dhl.com
TNT: www.tnt.com
UPS: www.ups.com
Notes: Easyinsmile does not offer tracking No. for order below $ 20 unless you add 1.7 registered Cost.


How can I place the first order?

Placing an order with Easyinsmile.com is easy, you can even check out as a guest. We cannot accept orders by phone, fax, or E-mail, all orders must be placed online.Here are the steps you need to follow to place an order. Should you have any queries, please contact us.

1. Find the Items You Want

First you need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of Focalprice.com website. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its detail page. Here you will find more information about the item.
If you dont find the product that youre looking for in Easyinsmile.com, Please contact us!

2. Add the Items to Your Shopping Cart

If you want to order an item from Easyinsmile.com, click the "Add to Cart" button on the items product detail page. Once youve added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the button at the right top of every page of our website.

3. Choose a shipping method

Easyinsmile.com offer free shipping to worldwide countries. But only freely provide tracking number when the order amount is more than $ 20. If your order Amount is less than 20$USD and you want to get tracking number, you can choose “Registered Airmail +1.7$USD”, Tracking Number will be offered to you! Of course, you also can choose EMS for delivery. If you still need other Express Delivery like DHL, UPS, TNT, FedEx, please click here to contact us.

4.  Proceed to Checkout

Take a moment to review all the items youve chosen in your Shopping Cart. If you decide that you dont want to purchase the item right away, click the "Remove" button next to the title. The item will be removed from your current Shopping Cart.
If you encounter difficulty or receive an error message, please contact us.

5. Sign In/Create a New Account

You can create a new account or check out as a guest (no order status inquiry function), and we recommend to register because you will get 58 points which can change for “2% off the order or $1 USD coupon of $50USD order” after your E-mail address verified.

6. Check out payment Information

Focalprice.com only accepts payment via PayPal. Before you pay for the orders, you can click the “check out with PayPal”. Then you can check out the account information in PayPal. If you haven’t ID in the PayPal, please create one as per the instruction of PayPal. It is easy. Any question, you can contact local PayPal branch by visiting www.paypal.com

7. Review shipping address and pay for Your Order

Need to double check the shipping address whether is the same with your receiving address. If it is same, then please submit payment. If it is different, Please update it. Our customer service representative will double confirm the abnormal address with you.
Note: Focalprice.com will arrange shipment within 0-24hours as of the payment time.

8. Check Your Order Status

If you would like to review or change something about the unpaid order you placed before,we recommend you to delete this order and place a new one.
Guest can not check order status for now.
Should you have any queries, please contact us.


What is payment method?

1. Easyinsmile.com accepts PayPal only for retail payment!
2. Order will be shipped to your verified address, please make sure its correct before settling payment. Focalprice.com Service center will double confirm the abnormal address with you. The Payment process of PayPal is easy when you shop on Focalprice.com.
3. Generally, E-check and pending payment will take 3-4 business days to complete totally.

Whats PayPal?

PayPal is a safer, easier way to pay and get paid online. This service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby Peoples Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.

Is PayPal secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment via PayPal, the recipient wont receive sensitive financial information like your credit card or bank account number.
PayPal is designed from the ground up to be a safer way to send money online. PayPal doesnt expose or sell your financial information to any merchant.

Does Easyinsmile.com offer refund guarantee?

Yes. Easyinsmile.com allows most products to be returned for a refund within 90 days as from the delivery date. You can refer to Product Warranty. Well refund your payment upon receiving the return package. Additional deductions for all refunds will be made depending on current market value.

Can I change my order once it has been processed?

Unfortunately you cannot. If you contact us immediately after placing the order, we can probably make the change(s) you request. If the order has been charged, we cannot make any change and the order will have to be cancelled.
I want to add items to my order, what should I do?
You can add items to your shopping cart if you have not clicked "check out by PayPal"
If you have clicked the "check out by PayPal", but still have not made payment, you can delete it in the order list, and place another new order.
If your order is paid and processed, unfortunately, you cant add items, but you can place another new order.
If the paid order isn’t processed, you can contact us. Customer service representative will handle it for you manually.
I have paid, why the order status is still unpaid?
Since PayPal server will be delayed sometimes, please wait 2-4 hours and check it again. If it still shows “unpaid”, please provide your email and order ID number, well check and fix the problem.

I have paid, why theres nothing in my order list?

On very rare occasion, the order wont appear in Order list. Firstly, Make sure you have paid it. Please leave a message in My Account with your E-mail address, order ID (you can get the order ID from your PayPal confirm email) and item SKU, Easyinsmile.com service center will check and handle it for you.

Can I cancel my order and get refunds?

-If the order payment status is “Unpaid”, you can delete it directly.
-If the order has been paid and the shipment status is "Unshipped", you can contact us to cancel the order and get refund.
-If the order has been paid and the shipment status is “packing”  or "shipped", we are unable to cancel or modify the order any more.You can choose to send back the unopened products when you receive it. We will refund after we receive them.

Please note Easyinsmile.com does not pay the return shipping cost for this return item, and we are not responsible if goods were lost when send back without tracking. We will deal with the refund within 1-3 business days after we receive the return goods.

What should I do if an item is missing from my order?

First, please check your order list to make sure whether order was sent in one package. If items are sent separately, please be patient for another one. If all packages have been delivered but youre still missing an item, check the packing clearly for small item.
If you are unable to locate the item at last, please take a photo which shows any labels of the packing and contact us via RMA Request.
What should I do if I want to return a product within warranty?
Please make sure the item is broken or you dont like it. If you dont know how to use the product, please contact our staffs for help. If you really want to return it, please contact us for via RMA request in My Account.

What happens when my order status is “shipped partially”?

Maybe one or some items in your order are out of stock. It will take some time for Focalprice.com logistic department to restock. Easyinsmile.com will ship the other products with stock priority. So the order status is “shipped partially”. Once there are any uncontrolled elements that affect the unshipped product, Easyinsmile.com will keep you posted.

How long will it take to process the back order?

It will take about 5 days or less to process the back order. Also if you are anxious to get it, you can choose some similar items for replacing. For the price difference herein, you can contact Easyinsmile.com customer service center by Leave message in My Account. Of course, you can choose to cancel this item and get refunds.
Several elements can lead to back order. Out of stock is the main reason. Easyinsmile.com has a strong logistic team to handle it in time. Generally, Back order can be shipped within1-3 days.

What should I note before ordering?

You order products in Easyinsmile.com. You should understand product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards, and that the adapters and other standards are correct for your country.

Can I review, change or cancel my order?

You can review your order list anytime in My Account after you sign in Easyinsmile.com.
If the order status is "Unpaid", you can remove or change it directly.
If the order status is "Paid", you can only cancel it before the order is processed, the time will be in 0-24hours.
Once the products are sent, you cannot cancel your order. And you can send back the unopened products. We will refund your money or ship another replacement when we receive them.
Please note, Easyinsmile.com does not pay return shipping cost for this return item. And we are not responsible if goods were lost when sending back without tracking. We will deal with the refund within 1-3 business days after we receive the return goods.


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